Operations Manager, Riverside, CA
Location: Riverside, CA - In Office and Remote
About Us: Tesselle is a growing online retailer specializing in upscale tile and other building materials. Our customers are landscape and interior designers, architects, contractors, dealers, and homeowners. We run our company based on the principles outlined in the books "Traction" by Gino Wickman and "Unreasonable Hospitality" by Will Guidara. Our mission is to provide exceptional products and customer service while fostering a dynamic and supportive work environment.
Job Description: We are seeking an Operations Manager to learn and help manage the overall business. This is an excellent opportunity for a self-starter interested in gaining experience across a broad spectrum of business applications. The ideal candidate will be organized, proactive, and capable of handling multiple tasks with a high level of efficiency, accuracy, and professionalism. As we grow, you will have the opportunity to focus on the areas of the business where you excel.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, and chat.
- Provide quotes, complete transactions, and follow up with customers.
- Follow up with customers that have placed orders.
- Offer exceptional customer service and support.
Team Coordination:
- Communicate and collaborate with our sample room personnel and our remote team.
- Interact with personnel at our factories, logistics providers and warehouses.
- Assist in coordinating schedules and workflows.
Marketing Support:
- Create content for social media.
- Produce SEO content.
- Manage and analyze online ad campaigns.
- Develop email and direct mail campaigns.
- Review media calendars and produce press releases.
- Conduct competitive analysis.
- Look for ways to use AI to improve communications and efficiency.
- Participate in the planning and execution of trade shows.
Logistics Management:
- Oversee logistics operations, including ocean freight, domestic freight, and small package shipping.
- Ensure timely and cost-effective delivery of products.
Factory and Warehouse Communications:
- Maintain regular communication with factories and warehouses to manage production and stock levels.
- Provide documentation for new product development.
Inventory Management:
- Monitor and manage inventory levels.
- Ensure accurate and timely stock records both internally and on the website.
Website Maintenance:
- Launch new products.
- Update and maintain product information.
- Ensure product information is accurate and up-to-date.
- Manage marketplace listings such as Wayfair.
Strategic Planning:
- Actively participate in weekly, quarterly and yearly planning meetings
- Commit to quarterly projects that move the business forward
Qualifications:
- Strong organizational and multitasking skills.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to accurately calculate basic math problems.
- Interest in architecture, interior design and construction.
- Ability to work from the office in Riverside, or from home, as needed.
- Willingness to travel occasionally for industry events, team meetings, and training.
- Knowledge of Adobe Suite, Canva, or other graphic/video programs is a big plus.
- Ability to work independently and as part of a team.
- Prior experience in office management, logistics, marketing, or e-commerce is a plus.
- Knowledge of the principles in "Traction" by Gino Wickman and "Unreasonable Hospitality" by Will Guidara is advantageous.
What We Offer:
- Part-time schedule with the potential to move to full-time.
- The opportunity to learn and grow within a supportive team environment.
- Hands-on experience in various aspects of business operations.
- A chance to contribute to a growing company and make a real impact.
- $28.75/hour + team incentive.
How to Apply: If you are a motivated individual looking to join a dynamic team, please send your resume and a cover letter detailing your relevant experience and why you are interested in this position, send your resume to Karin Jeske at kjeske@tesselle.com.
Tesselle is an equal opportunity employer and we are committed to creating an inclusive environment for all employees.