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Office Manager, Riverside, CA (In Office and Remote)

Location: Riverside, CA - In Office and Remote

About Us: Tesselle is a growing online retailer specializing in upscale tile and other building materials. Our customers are landscape and interior designers, architects, contractors, dealers and homeowners. We run our company based on the principles outlined in the books "Traction" by Gino Wickman and "Unreasonable Hospitality" by Will Guidara. Our mission is to provide exceptional products and customer service while fostering a dynamic and supportive work environment.

Job Description: We are seeking an Office Manager to learn and help manage the overall operations of our business. This is an excellent opportunity for a self-starter interested in gaining experience across a broad spectrum of business applications. The ideal candidate will be organized, proactive, and capable of handling multiple tasks with a high level of efficiency, accuracy and professionalism. As we grow, you will have the opportunity to focus on the areas of the business where you excel.

Key Responsibilities:

Customer Interaction:

  • Respond to customer inquiries via phone, email, and chat
  • Provide quotes, complete transactions and follow up with customers
  • Offer exceptional customer service and support

Team Coordination:

  • Communicate and collaborate with our remote team and personnel in our sample department, factories and warehouses.
  • Assist in coordinating schedules and workflows

Marketing Support:

  • Create content for social media
  • Produce SEO content
  • Manage and analyze online ad campaigns
  • Develop email and direct mail campaigns
  • Review media calenders and produce prese releases
  • Competitive analysis

Logistics Management:

  • Oversee logistics operations, including ocean freight, domestic freight, and small package shipping
  • Ensure timely and cost-effective delivery of products

Factory and Warehouse Communications:

  • Maintain regular communication with factories and warehouses to manage production and stock levels
  • Provide documentation for new product development
  • Coordinate inventory shipments and updates

Inventory Management:

  • Monitor and manage inventory levels
  • Ensure accurate and timely stock records

Website Maintenance:

  • Launching new products
  • Updating and maintaining product information
  • Ensure product information is accurate and up-to-date
  • Manage marketplace listings such as Wayfair

Qualifications:

  • Strong organizational and multitasking skills
  • Excellent written and verbal communication abilities
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Ability to accurately calculate basic math problems
  • Interest in acrhitecture and interior design
  • Alility to work from office in Riverside, or home, as needed
  • Willingness to travel occasionally for industry events, team meetings and training
  • Knowledge of Adobe Suite, Canva or other graphic/video programs a big plus
  • Ability to work independently and as part of a team
  • Prior experience in office management, logistics, marketing, or e-commerce is a plus
  • Knowledge of the principles in "Traction" by Gino Wickman and "Unreasonable Hospitality" by Will Guidara is advantageous

What We Offer:

  • Part time schedule with the potential to move to full time
  • The opportunity to learn and grow within a supportive team environment
  • Hands-on experience in various aspects of business operations
  • A chance to contribute to a growing company and make a real impact
  • $27-30/hour + team incentive

How to Apply: If you are a motivated individual looking to join a dynamic team, please send your resume and a cover letter detailing your relevant experience and why you are interested in this position to kjeske@tesselle.com.

Tesselle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.