Shipping, Delivery, Warranty, Return and Privacy Policies

Warehouse Pickups

If the product you are purchasing is stored in our Riverside, CA warehouse, you will be given the option to save shipping charges and pickup your order at checkout.

Ordering Requirements - 10-15% Overage

It is industry standard to order at least 10-15% more than needed to cover your actual square footage, or 1 extra box/bundle, whichever amount is greater.  We require 10% overage on tile and 15% overage on block. This is to cover minor shipping and jobsite mishaps.  

Storage

We will ship project orders as soon as they become available.  If the customer requests that we hold the shipment in our warehouse, there will be a $50 per pallet charge per month.  

Warranty

Our warranty covers material and manufacturing defects. Variation in color and finish are to be expected in concrete products, as well as minor chips around the edges, which will disappear upon installation.  If the number of defective products exceeds the required overage and prevents the installation from being completed, the products will be replaced as quickly as possible.  Products cannot be returned once removed from packaging, altered or installed.

Cancellation, Return & Refund Policy

In-stock orders may not be cancelled once they are shipped, but can be returned in original packaging and in like-new condition. A $100 or 30% restocking fee (whichever is greater) will be subtracted from original selling price + tax. If the final order would have qualified for a lesser discount at the time of order, that difference will be subtracted. Return freight must be shipped on a pallet with industry standard wrapping with insurance and arranged by the customer, and refund will not be provided until product is received in our warehouse and inspected.  Small orders can be driven to the warehouse by the customer. Shipping charges are not refundable.  Please contact us at 951-781-3000 to arrange your return and we will send you a Return Goods Authorization slip with instructions.

Read about other options for extra blocks:   Got extra Breeze Blocks? 4 Ways to Help them Find a Happy Home!

Custom orders cannot be cancelled once in production and cannot be returned or refunded except for defect.  Slight color variation or rough edges are inherent to the product and are not considered defects.  Please contact us immediately at 951-781-3000 to report defective or damaged product.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@tesselle.com or mailing us at:
Tesselle
6185 Magnolia Ave.
Riverside, Ca 92506
951-781-3000

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Platform

Our store is hosted on a third party ecommerce platform. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through this platform’s secure data storage, databases and the general application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then our vendor stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows our vendor to store information about your session (referrer, landing page, etc).
_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_ uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://shorturl.at/adej6 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tesselle.com or by mail at
Tesselle
Re: Privacy Compliance Officer
6185 Magnolia Ave, Suite 29, Riverside California US 92506
951-781-3000